1. Introduction

Podtrait.ai (“we,” “our,” or “us”) provides a Shopify-integrated app that enables merchants to offer AI-personalized merchandise. We are committed to protecting the personal data of merchants and their customers.

This Privacy Policy explains how we collect, use, store, and disclose your information, and how we comply with Shopify’s API License and Terms of Use, as well as applicable privacy laws (e.g., GDPR, CCPA).

By using our app, you agree to the terms outlined here.

2. Information We Collect

A. From Shopify Merchants:

  • Store name, email address, and contact info
  • Product data (SKUs, prices, variants, descriptions)
  • Uploaded reference images, prompts, and aesthetic style data
  • Order data (including customer name, shipping address, and purchase details, as passed via Shopify)
  • Store theme
  • Metadata related to app usage (e.g., template selections, AI settings)

B. From End Customers (via merchant’s storefront):

  • Uploaded personal images
  • Generated artwork and product previews
  • IP address, browser, and device type
  • Email address (if entered during customization or checkout via the merchant store)

3. How We Use the Information

We use this information to:

  • Deliver app functionality (AI generation, mockups, product publishing)
  • Enable customization, preview, and purchase experiences for end customers
  • Fulfill orders through integrated POD services (e.g., Printify)
  • Support customer service and technical troubleshooting
  • Analyze anonymized usage trends to improve performance

4. Sharing of Information

We do not sell your information.

We may share data with:

  • Service providers (e.g., Shopify, Printify) to enable features like product setup and order fulfillment
  • Cloud infrastructure (for secure hosting and processing of image files)
  • Analytics Providers: To improve performance and troubleshoot issues.
  • Legal authorities if required by law or to protect our rights

All service providers are required to handle data securely and only for the purposes we authorize.

5. Data Retention and Deletion

Deletion on Uninstall:

You may request data deletion at any time by emailing us at [email protected]/.

6. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we store about you
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Object to specific types of processing (e.g., marketing)

To exercise any of these rights, contact us at [email protected]/.

7. Data Security

We take data security seriously and follow Shopify’s best practices, including:

  • Encryption of data in transit (HTTPS)
  • Secure access controls and authentication
  • Limited internal access based on role
  • Data minimization and least privilege principles

8. International Data Transfers

Your data may be processed on servers located outside your country. We ensure such transfers are lawful and protected under standard contractual clauses or equivalent safeguards.

9. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in regulations or app functionality. Merchants will be notified of significant changes via email or in-app alerts.

11. Contact Us

For privacy questions or data requests, contact us at:
Podtrait.ai Team
Email: [email protected]/.